Merriman's - Kapalua

Job 174116 - Point Server
Lahaina, HI

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Job Details

Location: Lahaina, HI
Employment Type: Part-Time
Salary: Competitive

Job Description

Position Purpose

A Point Server at Merriman’s Kapalua must be an experienced, passionate and dedicated guest experience ambassador. A Point Server at Merriman’s Kapalua must be able to consistently fulfill our goal of being the greatest guest experience company in the world by making connections and providing exceptional service every night. We are built on a foundation of local food products and extensive knowledge of the products, farms and farmers is essential. We are a fast paced restaurant that strives to deliver the finest in food, beverage and service of the highest standards. We are lucky enough to be one of the most beautiful spots in the world and we strive to live up to it in everything that we do.

A Server is responsible for serving food and/or beverages to guests in the restaurant's continuing effort to deliver outstanding guest service and financial profitability.

Essential Fuctions - What will you be doing?

As a Food Server, you would be responsible for serving food and/or beverages to guests in the restaurant's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·    Respond to guest requests in a timely, friendly and efficient manner

·    Ensure extensive knowledge of food, menu and restaurant promotions and specials

·    Take guest food and/or beverage orders and input orders in appropriate point-of-sale system

·    Retrieve and deliver food and beverage orders in a timely manner

·    Ensure guest satisfaction throughout the meal service

·    Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company           regulations

·    Side work duties; upkeep of the restaurant

*Additional duties as necessary and assigned.


What are we looking for? Ideal Candidate will Possess:

Passion for food, wine, beverage and our restaurant concept

Extensive knowledge of local products such as produce and seafood, farms, and farmers

Ability to present and converse the menu, restaurant concept, and memorize daily specials in an eloquent manor as well as delivering the highest standards of service in a busy and fast paced environment while demonstrating compassion and creating exceptional customer relations

Basic knowledge of common food allergies such as celiac

Extensive knowledge of wine, cocktails, and beverage including: grape varietals, wine regions of the world, and wine and food paring

Total commitment to our Vision Statement, “Being the Greatest Guest Experience in the World”

Ability to effectively use the reservation system by recognizing, using guest names, and handling all special requests communicated on OpenTable

Learn and memorize all table numbers and seat positions

Minimum of 1 year experience as a server in a full service restaurant

Must maintain a professional and positive demeanor in all situations with high character standards with the ability to resolve guest complaints

Physical Requirements

Ability to continuously walk and or stand, move up and down multiple flights of stairs and transport items (such as glassware, and dishes, beverages) weighing up to 40 lbs. continuously, and also lift items above the shoulders throughout the duration of a possible 8 hour shift on a regular basis

Able to work in all inclement weather such as in the sun, wind and or rain

Willingness to maintain a neat, clean and well-groomed appearance (specific standards available)



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